Analista de Atendimento ao Cliente

The objective of the Customer Care Analyst is to help optimize our order to cash service levels by primarily performing data entry, processing of orders including technical review, and related activities and requests.

The Customer Care Analyst will be working with multiple systems that need to be updated timely and accurately. This role requires an interest in the mix of technical review, order entry and customer service activities.

In this Role, Your Responsibilities Will Be :

• Receive, review and process customer purchase orders and accurately upload, enter, and book the related order in business systems
• Perform technical review of orders to ensure the processing of correct product(s) and the availability of all the technical requirements and documentation needed by the factory and or customer
• Using the established standards, check that all information supplied by the customer is correct and complete to ensure the customer receives the product they need and at the time they need it
• Collect and save needed information and documentation to ensure compliance with record retention and documentation procedures
• Understand and consistently apply commercial policies and business practices related to quote and order entry proces
• Complete all certifications and trainings required for the successful performance of this role, fulfill quality requirements (audit, certifications, etc.)
• Attend to some of the customer inquiries through different communications channels, working closely with the order management specialist, inside sales, sales force, factories, and other quote to cash teams
• Ensure compliance with import / export, contract, and government requirements. Screen orders for compliance with the business unit Terms and Conditions, agreements, and standards
• Provide consulting support to Order Management when processing an order
• Achieve targets on productivity, service levels, and quality
• Perform other duties as required

Who You Are :

You encourage open dialogue to discuss alternative perspectives. You understand the importance and interdependence of internal customer relationships.

You research initiatives and try new approaches.

For This Role, You Will Need :

• Studying or Bachelor’s Degree. Business, Accountability, Engineering (preferred)
• Experience : at least - year of customer service experience is preferred
• Able to prioritizing and organizational skills along with being a self-starter.
• Solid keyboard skills and a strong proficiency for using Windows & MS Office applications is a must.
• Intermediate / Advanced Spanish and English is preferred.
• Has an interest in the mix of technical, customer service, and sales.
• Willing to work on flexible shift schedule based on business needs.

Our Offer To You :

We recognize the importance of employee well-being and know that in order to give your best, you must have flexible and competitive benefits to meet the physical, mental, financial and social needs of you and your family.

To this end, we offer group life insurance, medical and dental assistance, food vouchers, a pharmacy agreement and an annual PPR.

Our employees can also count on the support of a credit union and the Wellhub wellness program. We are a citizen company, which allows us to offer differentiated paid parental leave (maternal and paternal).

In addition, concerned about your future, we also offer a Private Pension Plan.

At Emerson, we are committed to fostering a culture where every employee is valued and respected for their exceptional experiences and perspectives.

We believe that a diverse and inclusive work environment contributes to a rich exchange of ideas and diversity of thought, which encourages innovation and brings the best solutions to our customers.

This philosophy is fundamental to living our company values and our responsibility to make the world a better place. Find out more about our Culture and Values and Diversity, Equity and Inclusion at Emerson.

Our training programs and initiatives focus on end-to-end development, from onboarding to senior leadership. We offer a range of development opportunities, including face-to-face and virtual training, as well as mentoring programs.

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