Sr. Payment Manager

As a leading global contract research organization (CRO) with a passion for scientific rigor and decades of clinical development experience, Fortrea provides pharmaceutical, biotechnology, and medical device customers a wide range of clinical development, patient access and technology solutions across more than 20 therapeutic areas.

With over 19,000 staff conducting operations in more than 90 countries, Fortrea is transforming drug and device development for partners and patients across the globe.

Summary of Responsibilities :

• Responsible for the supervision of assigned direct reports within department.
• Responsible for Detailed performance review and Management of Direct reports including Annual Performance Management & Development (PMD), Individual Development Plan (IDP), Line of sight goals, Shoves & Tugs.
• Responsible for appropriate management of performance issues and its resolutions.
• Measure performance Indicators for assigned staff.
• Escalate potential Individual training needs and assist in the conduct of training & Development efforts.
• Conduct, report and follow up on quality related issues for direct reports as required
• Effectively communicate management strategies, policies, and procedures in conjunction with leadership teams.
• Develop and maintain effective relationship with management team to manage assigned staff in a matrix environment.
• Maintaining good working relationship with all the relevant stake holders to ensure opportunity for acquiring additional business.

GCP & Quality Oversight :

• Has GCP oversight of direct reports by ensuring GCP training is completed, understood, and implemented.
• Identify GCP and quality issues though regular interactions with direct report. Plan and execute required action to resolve those issues.
• Ensure training compliance with training matrix and records are up to date.
• Provide inputs on relevant SOPs and standard plans / templates for use by Project management and clinical Operations staff.
• Assist on boarding of new direct reports, this includes conducting and delivering required important job role specific training Ex : GCP, Quality etc.
• Hold direct reports accountable for GCP issue escalations to the management team, the sponsor or QA as applicable.
• Hold staff accountable for quality and compliance with client SOP, Covance SOP and deliverable timelines.
• Coach staff on maintaining effective relationship with all the relevant stake holders.

Productivity and Financial Management

• Communicate status of assigned workload for metric reporting
• Perform Weekly review of direct report billable hours and associated utilization per the budget plan (Quarterly & annually budget planning).

Escalation management about outliers for mitigation.

• Adhere to goals and objectives.
• Engage in resource management activities for direct reports.
• Assist with staff recruitment through screening and interviewing.
• Financial authority in accordance with current signature approval matrix.
• Accountable for expense management, expense report approval and compliance with travel polity / home-based policy of direct report.
• Laisse with all the relevant stake holders in process improvement initiatives including Six Sigma
• Encourages use of standardized process and tools in alignment with associated policies to ensure efficiency and productivity.
• Schedule Quality review of reporting line work and ensure costs are in alignment with budget as required.
• And all other duties as needed or assigned.

Qualifications (Minimum Required) :

• University / College Degree (Life Science preferred), or certification in an allied health profession from an appropriate accredited institution (Ex : Nursing certification, Medical or laboratory technology)
• 10+ years of work experience in clinical research, including a strong working knowledge of the ICH-GCP guidelines and all other applicable guidelines and regulations.
• 1-2 years of people management experience would be an added advantage.
• In addition to above, Candidates without life sciences background but with relevant domain knowledge or experience may be considered, if deemed appropriate for specific tasks and activities.
• Fortrea may consider relevant and equivalent experience in lieu of educational requirements.

Experience (Minimum Required) :

• Years of experience in the job discipline : 01-02 Years
• Years of experience in other professional roles : 10-12 Years
• Other required work-related experiences :

Act as an SME and lead initiatives

Thought Leader in providing Industry trends.

Ability to Influence stakeholders.

Mentor Delivery teams and cross departmental synergies

Demonstrated ability to plan, prioritize, organize, and communicate effectively.

Demonstrated ability to pay attention to detail.

Strong interpersonal skills with ability to work well with others.

Ability to deliver consistent high quality of work.

Ability to use computer and departmental tools.

Strong interpersonal skills.

Ability to negotiate / influence with others.

Ability to mentor and train team members.

Fortrea is actively seeking motivated problem-solvers and creative thinkers who share our passion for overcoming barriers in clinical trials.

Our unwavering commitment is to revolutionize the development process, ensuring the swift delivery of life-changing ideas and therapies to patients in need.

Join our exceptional team and embrace a collaborative workspace where personal growth is nurtured, enabling you to make a meaningful global impact.