Managed Services Team Lead

Why work for Brennan?

At Brennan, we aim to lead, not follow. One of the ways we do this is through an open diverse culture that values performance, where anyone in the team can bring new ideas to the table and see them thrive.

Our people are empowered, unique, considerate, supportive, trusting and accepting being the cornerstone of the business.

Because of this approach, we have now become the largest Australian owned systems integrator in Australia.

Brennan offers an excellent remuneration package and benefits including :

• A strong culture underpinned by values that are truly lived every day.
• An environment that embraces learning and development of all employees.
• Flexibility to work in the way that brings out the best in you.
• The ability to do what you love, in an environment that supports you.
• A focus on health and well-being.

The Role :

As a Managed Services Team Lead, you will be essential in delivering exceptional service quality to our Managed Services clients while overseeing a state-based consulting team of technical specialists.

Your role involves leading and mentoring the team, serving as an escalation point for staff issues, and ensuring that KPIs are met.

You will manage your own portfolio of clients, coordinating daily tasks and resource allocation while acting as the primary contact for service delivery issues.

We seek a dynamic, self-motivated individual with strong technical skills across various IT infrastructure areas, capable of working independently in a results-oriented environment.

Key responsibilities :

• Team Operational Management (Including Leave, Roster, On-Call, Queue Management, Ticket Execution as required)
• Technical Leadership / Guidance & Escalation Point
• Staff Management (Including 1 : 1’s, Personal Development Plans and Team Meetings)
• Ensuring Quality Delivery within Team
• Supporting Team Development through Coaching & Mentoring of Team Members
• Maximising Staff Engagement Levels
• Client SLA Management & Contract Adherence
• Maximising Client Satisfaction
• Support in the Execution of Managed Services Strategic Objectives
• Development of ITIL Aligned Operational Processes

Key Skills :

• Minimum of 1 year in a leadership role and able to demonstrable experience in technical team management
• Minimum of 5 years work experience in a senior technical role
• Comprehensive experience in core enterprise applications
• Technical competence across a broad range of technologies
• Maintain effective stakeholder involvement and engagement with decision making process
• Problem Solver and analytical
• Excellent negotiator and influencer
• Strong decision making and conflict resolution skills
• Demonstrated ability to train, coach and mentor staff
• Ability to delegate effectively
• Ability to manage and implement change

Qualifications and Education :

Education

Degree or equivalent in Information Technology

Certifications

• Citrix
• MCSA, MCSE, MCTS, MCITP , VCP
• Nutanix / VMware / Hyper V certs
• AWS (desirable)AZ 104 / AZ 500
• ITIL Certification would be advantages

Mandatory

MCSA / AZ 104

Brennan is an equal opportunity employer.

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