Field Service Engineer

Perform installation, start-up, commissioning, and testing of the Sidel equipment supplied to customer sites, specialized in automation.

Perform technical assistance during and after the warranty period, carry out training, and provide other after-sales services for Sidel's equipment installed at customer sites.

Develop a good understanding of customer needs to provide objective advice and ensure customer satisfaction.

Your Mission

Description :

• Test and evaluate equipment performance at customer plants, based on technical, contractual, and safety specifications.
• Operate on automation systems, HMI, and electrical plants for regular activities and troubleshooting as per Standard Operating Procedures.
• Properly handle, check, and transfer equipment non-conformities.
• Submit regular working time and technical reports in reference to carried-out activities.
• Ensure ultimate internal and external customer satisfaction.
• Perform activities in line with the Standard Operating Procedures (SOPs), Sidel coordination plan rules, and customer rules.
• Report after-sales opportunities detected on customer sites.
• Coach junior colleagues on on-site behavior, technical activities, troubleshooting, and reporting deliverables.
• Report to the ISM for team site activities.

Your Profile

Qualifications :

• 3 years of experience in field activities.
• Experience in the beverage industry.
• Consolidated technical background in automation and electrical (Tia Portal, Step7, Rockwell Automation, B&R).
• Knowledge of Sidel portfolio is a plus.
• Knowledge of the process machineries upstream of SIDEL equipment.
• Knowledge of microbiological principles, hygienic and environmental conditions, and guidelines.
• Able to travel (up to 90% in an international environment).
• With or without experience in the beverage industry; potential, soft skills, and behaviors are much more important, focus on quality!
• Foreign languages : Spanish and English (at least intermediate level).

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