CX Academy Trainer

About the job

• Organize, manage, deliver and record ILT trainings on brand, product, service & sales, clienteling, styling, specialist skills, softs skills and Store Management development.
• Lead a culture of coaching by observing interactions with customers to draw out solutions, improvements, and development opportunities.

Leveraging role play & coaching to enhance performance.

• Support the Manager to build individual coaching plans after performance analysis on service, relationship building and sales skills.
• Leverage Voice of Customer & Service Audit results to coach individuals & teams to improve service & sales.
• Track and manage quality and impact of all trainings and provide regular follow up to sustain the learning.
• Create an engaging, results driven and experiential learning experience.
• Work cross functionally & in partnership with the District Manager / Area Manager to organize and deliver trainings, share feedback and high light potential future talent.
• Ensure consistent Onboarding for all new starters. Liaise with Managers & Instore Coaches to ensure a proactive plan for the new employee.

About you

• Bachelor’s degree
• 3-5 years of professional training experience in luxuryl
• Strong analytical and communication skills
• Advance level of Portuguese and English
• Spanish is a plus

What we offer

You can expect a range of benefits, including :

• Swarovski Products Discount
• Medical Insurance
• Attractive Conditions for pension funds
• Wellness offerings available on-site
• Subsidized public transport
• Meal Ticket

Masters of Light Since 1895

Swarovski creates beautiful crystal-based products of impeccable quality and craftsmanship that bring joy and celebrate individuality.

Founded in 1895 in Austria, the company designs, manufactures and sells the world's finest crystal, gemstones, Swarovski Created Diamonds and zirconia, jewelry, and accessories, as well as crystal objects and home accessories.

Swarovski Crystal Business has a global reach with approximately 2,400 stores and 6,700 points of sales in around 140 countries and employs more than 18,000 people.

Together with its sister companies Swarovski Optik (optical devices) and Tyrolit (abrasives), Swarovski Crystal Business forms the Swarovski Group.

A responsible relationship with people and the planet is part of Swarovski’s heritage. Today this legacy is rooted in sustainability measures across the value chain, with an emphasis on circular innovation, championing diversity, inclusion and self-expression, and in the philanthropic work of the Swarovski Foundation, which supports charitable organizations bringing positive environmental and social impact.

Swarovski is an equal opportunity employer. We give our people the guts to celebrate individuality and pride ourselves on creating a workplace where people feel involved, respected, valued, connected, and heard.

A place where anyone / everyone belongs. All aspects of employment including the decision to hire, promote, discipline, or discharge, will be based on merit, competence, performance, and business needs.

We do not discriminate based on race, color, religion, marital status, age, national origin, physical or mental disability, medical condition, pregnancy, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under the law of the countries we operate in.

Equal Employment Opportunity :

Swarovski is committed to Equal Employment Opportunity for all employees and will take Affirmative Action in those appropriate employment situations.

All employment decisions will be made without regard to race, color, religion, age, national or ancestral origin, gender, sexual orientation, marital status, citizenship status, veteran status and disability.