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Are You Ready to Make It Happen at Mondelēz International?Join our Mission to Lead the Future of Snacking. Make It Matter.

As part of Mondelēz International Digital Services, you work with the services operations capability leads to ensure that defined processes and tools are used to provide impeccable service to the organization.

You and your team will define and carry out resourcing plans that deliver efficient organizational performance.How you will contribute : In this role, you will oversee compliance monitoring, quality assurance and data protection activities and ensure the effective use of enabling technology, including case management tools.

You will plan for and ensure that daily activities are completed, and implement and monitor quality standards for your team.

This includes reviewing and adjusting key performance indicators and service level agreements to drive continuous improvement.

You will also monitor, analyze and improve team performance to enhance customer satisfaction. As a people leader, you will coach, motivate, train and inspire direct reports, providing guidance and direction to ensure excellent responses to queries and requests, and manage individual performance.

What you will bring : A desire to drive your future and accelerate your career. You will bring experience and knowledge in : Data managementLeading teams, coaching and mentoringManaging performance driven by service level agreements and metricsRelationship management with a client focusProblem solving and analytical skillsEffective verbal and written communicationProcess management skillsExperience in a shared service organization is a decided advantageBusiness Unit Summary : Mondelēz Brasil is Mondelēz International’s fourth largest operation in the world, with approximately 7,500 employees proudly producing, selling and distributing some of the most beloved brands of chewing gum, candies, powdered beverages, cream cheeses, chocolates, cookies, and desserts in Brazil.

We make the Brazilians’ favorite products such as Bis, Lacta, Oreo, Club Social, Sonho de Valsa, Trakinas, Trident, Halls, Royal, Tang, and many others.

We are truly part of the lives of Brazilians : You can find our mouth-watering products in more than 700,000 points of sale and we are present in more than 92% of Brazilian homes.

Our factories are located in Vitória de Santo Antão, in the state of Pernambuco, and Curitiba, in the state of Paraná. We are also home to one of the company's 11 technology centers around the world, responsible for research and development, so we can continue to create new and innovative products, offering the right snack for the right time, done in the right way.

Mondelēz International is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation or preference, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law.

Job Type : Regular Service Operations (Delivery) Global Business Services#J-18808-Ljbffr