Técnico de Suporte Level 2 – Visitas Semanais – AM

Detalhes do projeto Realizar atendimentos de ticketsde IT abertos por usuários. Alocação 1x por semana (4x por mês)full time em horário comercial a definir.

R$400,00 por dia (Inclusodeslocamento e alimentação). Atendimento em Português, porémhaverão atendimentos ocasionais em Inglês.

Necessário mais de 2anos de experiência em suporte ao usuário final e inglês avançado.(Será testado) Duties on site - Field incoming help requests fromend users via both telephone and work orders in a courteous manner- Document all pertinent end user identification information,including name, department, contact information, and nature ofproblem or issue - Build rapport and elicit problem details fromhelp desk customers - Prioritize and schedule problems.

Escalateproblems (when required) to the appropriately experiencedtechnician - Record, track, and document the help desk requestproblem-solving process, including all successful and unsuccessfuldecisions made, and actions taken, through to the final resolutionOther desirable skills : - Ability to advise and to present to oneor more customer staff.

• Monitor and control daily service callactivity, utilization, inventory levels, and service levels. -Exceptional customer service - Advanced knowledge in CustomerService Aptitude - Resolving technical problems with hardware,software, and connectivity.
• Troubleshooting customer issues whilemaintaining agreed-upon service levels for customer contact andresolve - Participate in the configuration and support of internalsystems.
• Ability to work effectively with Logistics - Adherenceto the assigned schedule - Adhering to documented policies,procedures, and processes for NSC that are specific to the service.
• Clear and concise documentation of all customer interactionwithin appropriate CRM tools. - Able to function in a teamenvironment - Maintain knowledge levels as industry enhancementsoccur - Support installation and implementation of connectivity andhigh-end systems products - Continuous improvement of servicedelivery.
• Required IT Qualifications - Advanced knowledge ofComputer Hardware - Advanced knowledge of Common Softwareapplications - Advanced knowledge of Microsoft Operating system -Proficient knowledge of Printer Hardware - Proficient knowledge inconfiguring and troubleshooting networking, wireless, and VPNfeatures of end-user devices - Proficient knowledge of Ticketingsoftware - Microsoft Office & Office 365 applications -PC / Laptop hardware - PC / Laptop peripherals, including printers -Mobile devices Awareness of : - Active Directory - Exchange - AppleOS - Network and server hardware and components IT qualificationsmay include : - A+ Certification;

Baseline OEM Certifications whichinclude any of the following, depending on assignment : DellDesktop / Laptop, HP Desktop / Laptop / Printer, Lenovo Desktop / Laptop,Lexmark Printer, IBM Printer, Server + - PC / Laptop OEM MaintenanceCertification - CompTIA A+ Certification - Microsoft Certified ITProfessional (MCITP) certification in the desktop area - MicrosoftOffice Specialist (MOS) certification #J-18808-Ljbffr