Sr Analyst Sales Operations (Campinas, BR, Hybrid)

Key Responsibilities

• Order Management :
• Review and entry of incoming sales orders to ensure accuracy and completeness.
• Proactively address any differences with customers and supply chain teams.
• Coordinate with cross-functional teams to establish efficient fulfillment timelines.
• Accurately input order data into SAP and maintain detailed records.
• Timely issuance of sales order acknowledgments to customers.
• Forecast Management :
• Enforce adherence to contractual forecasting requirements.
• Maintain complete and organized records of customer forecasts, including historical data.
• Fulfillment Oversight :
• Advocate for customer interests by collaborating effectively with manufacturing and supply chain teams.
• Monitor manufacturing progress, shipments, and order fulfillment status.
• Proactively identify and mitigate potential risks or deviations.
• Reporting :
• Prepare detailed weekly reports on customer forecasts, purchase orders, fulfillment performance, and overdue invoices.
• Cash Flow Optimization :
• Collaborate with the finance team to expedite customer payments and optimize cash flow.
• Customer Support :
• Address customer inquiries with professionalism and expertise.
• Coordinate with cross-functional teams to provide comprehensive solutions.
• Product Certifications :
• Manage and coordinate new product certifications in collaboration with relevant teams.
• Product Documentation :
• Maintain a centralized and well-organized library of product documentation such as quality specifications, certifications and other records.
• Ensure documentation is up-to-date and easily accessible.
• Archive past versions for reference.
• Presentation Development :
• Prepare presentation materials for internal and external stakeholders, highlighting sales performance, growth opportunities, and strategies.
• Communication :
• Actively participate in sales and operational planning (S&OP) meetings with external customers, documenting key discussions and action items.
• Ensure timely execution of agreed-upon actions.
• Process Improvement :
• Identify opportunities to streamline processes and enhance efficiency.
• Collaborate with cross-functional teams to implement process improvements.

Qualifications :

• Education : Bachelor's degree in science, business administration, or a related field.
• Experience : 3+ years in a relevant sector or role, experience in a customer-facing role is preferred.
• Technical Skills : Strong technical foundation with experience in project operations, proven analytical and problem-solving skills, proficiency in Microsoft Office Suite and SAP.
• Collaboration : Demonstrated ability to work effectively in cross-functional teams and form streamlined collaborations.
• Attributes : Resourceful self-starter, attention to detail and organizational abilities.
• Adaptability : Proven capability to thrive in a fast-paced environment, meet commitments, and adapt to changing priorities.
• Language Proficiency : Proficient in English, with strong verbal and written communication skills necessary for clear and effective communication.

Job Summary

We are seeking a skilled and detail-oriented Strategic Partnerships Analyst to join our business-to-business ingredient commercial team.

The role is part of our commercial Strategic Partnership (sales) team and provides both tactical and more complex support to our customers.

The role will require working with other functions to provide information about their orders, our products and status updates, significantly contributing to our sales success.

In this pivotal role, you will provide indispensable administrative and analytical support, contributing significantly to our sales success.

This position will report directly to a manager based in the US.

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