Service Manager

Fox Human Capital is advising one of the worlds leaders in advanced planning software solutions, optimization and consulting services that result in optimized supply chains.

Responsibilities :

Lead and grow the local support team

Oversee all support activities and requests across the customer base

Proactively communicate with customers to track and improve customer satisfaction

Mentor team members to stimulate personal growth

Prepare and present periodical overviews / KPIs to management.

Requirements :

Leadership skills and people management

Excellent communication skills, proactive profile and professional attitude

Highly focused and results oriented : able to identify goals, set priorities, and resolve issues

Knowledge with data analysis and languages (XML, XSL, SQL, Excel / VBA)

Advanced English, fluent being ideal (Spanish is a differential)

Knowledge in project management methodologies

Knowledge in logistics chains and Supply Chain

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Good luck