Senior Global Forwarding Agent (25685)

Senior Global Forwarding Agent

Adecco Specialized

SAO PAULO, SP, Brasil

Salário compatível com o mercado

Senior Global Forwarding Agent

Adecco Specialized

SAO PAULO, SP, Brasil

Salário compatível com o mercado

Presencial

Sênior

Descrição

Adecco, a global leader in HR solutions, is present in 60 countries with over 5,500 branches employing more than 30,000 people.

We partner with over 100,000 client companies worldwide, offering a wide range of services focused on Human Resources. We are advising a leading company in the logistic sector that is seeking a Senior Global Forwarding Agent .

Main reponsibilities :

• Understand the processes, documentation, and terminology involved in international shipping from the time of purchase order issuance through the delivery of the cargo;
• Understand and input applicable financial components of shipments to generate correct billing for customers;
• Apply industry knowledge and critical thinking to adapt processes / create solutions in response to challenges both internally and externally;
• Execute / Coordinate shipments and mentor others on how to meet all customer SOP requirements : booking approvals, processing pre-alerts, governmental filings, executing delivery, ensuring proper invoicing, etc;
• Create, maintain, and update shipments in Navisphere, ensuring accurate data;
• Provide complex quotes based on needs of the network;
• Coach and train others on pricing strategies;
• Provide track and trace service to customers and generate shipment documents;
• Ensure a high level of data integrity within the shipments : acknowledgment of shipment details, INCOterms, routing, dates, documents, etc;
• Facilitate Relationships;
• Build great relationships with customers, responding timely and following up on issue resolution;
• Communicate clearly, timely, and effectively with Customers / Agents, CHR offices, and Outside Vendors;
• Act as a key customer contact and subject matter expert;
• Lead by example when it comes to customer outreach, retention, and expansion;
• Act as a resource and expert to the department, branch, and network on customer requirements and process initiatives;
• Work effectively in a team environment and collaborate cross-functionally, building relationships with account management by identifying and proposing process improvement and / or consultative leads;
• Monitor customer shipment trends and their impact on our processes and operations

Requisitos

• High School diploma or GED;
• Global Forwarding industry experience;
• Advanced proficiency in Microsoft Office Suite of programs (Word, Excel);
• Fluent in English (written and verbal) If the professional can communicate and maintain fluency in an interview, it’s sufficient;
• Previous experience in freight forwarder / forwarding companies;
• Previous experience with ocean transportation (not only air transportation)

Escolaridade mínima : Ensino Superior - Concluído

Beneficios

• Assistência Médica
• Assistência Odontológica
• Vale refeição
• Vale transporte

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