Principal Success Architect

It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work.

Fast forward to today ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500.

Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work.

But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.

Job Description You will be part of the Customer Outcomes team. Our purpose is to accelerate platform adoption and improve customer outcomes.

We do this through a portfolio of services, delivered by outstanding consultants, using our ecosystem of partners, our leading practices, methodologies and tools based on our experiences from 1000's of customer engagements.

What you get to do in this role : The Customer Outcomes Principal Success Architect will develop C-level executive relationships and relationship management across 1-3 customers.

The over-riding objective for the Success Architect will be to improve Customer Outcomes at these managed accounts leading to customer's product adoption, renewals, and expansion of ServiceNow offerings with the account.

Develop executive relationships with CIO, CFO, CHRO and business leadersUnderstand goals and develop customer roadmapExecute winning co-delivery modelsDevelop relationships with ecosystem partnersDevelop implementation strategies and readiness process to accelerate time to valueMaintain account level relationships for clear value proposition within the accountParticipate in account delivery governanceAdvocate / champion ServiceNow's best practicesContribute expertise on how advisory, expert services, and Co-Delivery can be optimizedProvide high customer sat metrics for assigned accountsQualifications 12+ years progressive experience as part of a professional services organization;

or equivalent education / experienceManagement consulting role at a top-tier consulting company or equivalent focused on technology (Digital / SaaS / Enterprise Software) enabled transformationsExperience at F100-1000 accountsUnderstanding of issues and goals driving digital transformation across industryDepth in digital transformation design, implementation, and managementExpertise in one industry, 'minors' in one or two additional industriesExecutive relationships with CIO, CFO, CHRO and business line leadersExperience identifying goals and solving challengesExperience serving as part of a client account leadership teamExperience expanding offerings with clientsExperience integrating with other account functions in developing account strategies and Customer Outcomes plansExperience developing account partnering (co-delivery) relationships with large consultancies and technology implantation firms, Big 4, GSI's5+ years large program experience (multi-tracked, OCM)Experience managing outcomes to a CxO positionCo-Delivery experience with Big 4, large SI'sKnowledge of ServiceNow- minimal, experience with multiple ServiceNow product suitesNot sure if you meet every qualification?

We still encourage you to apply! We value inclusivity, welcoming candidates from diverse backgrounds, including non-traditional paths.

Unique experiences enrich our team, and the willingness to dream big makes you an exceptional candidate!#J-18808-Ljbffr