Pessoa Auxiliar de Processos Operacionais

Involves the completion of basic administrative tasks and coordination relating to the front-line operation which may include data entry, ramp activities, sort activities, trace activities, despatch activities, and local customer service.

• While operational tasks may be part of these roles, the majority of time is spent on office-based activities.Under close guidance completes the following activities : Support and schedule loading / unloading processes for trucks and other vehicles;
• Release vehicles for pick-up and delivery;Monitor and participate in the organization of the work environment;Update warehouse, pick-up and delivery reports and enter / update information in internal transport systems;
• Participate in dedicated operations and monitor the performance of specific customers;Execute activities related to issue pre-alerts, execute administrative activities, generate reports and collect operational data to support the update of KPIs;
• Execute activities related to indoor and outdoor risk management and communicate pending issues to the Security sector;Answer phones, transfer calls, and take messages as required;
• Prepare paperwork for outbound packages (airways bills, PO Box, and address);Assist customers by answering questions on basic features of service;

May be required to perform other duties as assigned.Education : High school diploma / equivalent. Proficiency in English.

Valid Drivers License and good driving record.Experience : None to One (0-1) year clerical experience.Skills : Data entry, and / or general office skills.

Good human relations and communication skills.Clear and articulate speaking voice.Dynamic and creative.Organizational skills.

Basic notions of customer service.FedEx is widely acknowledged as a world-class company. We are honored and proud to be consistently recognized as a great place to work, a technology innovator, and one of the world’s most admired and respected companies.#J-18808-Ljbffr