Lifestyle Manager Premium - Concierge de Luxo

Key Responsibilities

• Deal with member enquiries in an inspiring manner, to encourage appropriate future use of service
• Professionally onboard members to Ten, tailor to their needs, ensuing that they feel connected to as an individual and understand how they personally best use the service
• Understand and record member preferences, enabling each interaction with the member to be personalised and build instant rapport by phone, chat, WhatsApp and e-mail.
• Responsible for all KPIS and the success of our main metrics achievement.

Requirements

Skills and Qualifications

• Preferably experience in luxury services as a UHNW travel consultant
• Attending higher education in Tourism or related areas
• Good verbal and written communication skills
• Good sense of empathy and ability to connect with members quickly Member Focus
• Engage with Ten’s culture, where professionals care about the service we offer
• Intermediate / Advanced English / Native Portuguese