Bilingual Operations Supervisor (English) (CP)

Career Opportunity at Teleperformance Bilingual Operations Supervisor Are you passionate about developing talent and looking for an opportunity topositively impact team performance?

Teleperformance is looking for an Operations Supervisor to join our team inLapa / SP!RequirementsProven experience as a Customer Service Supervisor, preferably in a Call Centerenvironment.

Experience with Social Media preferred for an integrated approach tocustomer service.Mastery of Call Center Operational Indicators, with the abilityto analyze and optimize results.

Intermediate / advanced knowledge of the OfficePackage is desirable.Availability to work in person in Lapa / SP.Advanced orfluent English.

Responsibilities : Lead and motivate service teams to ensure excellence in the service provided.Monitor and analyze performance indicators, identifying opportunities forimprovement.

Provide support and guidance to employees, promoting a collaborativeand productive work environment.Collaborate with other areas to implementintegrated service strategies.

Stay up to date on leading best practices andtrends in the customer service industry.If you are an inspiring, results-oriented leader and are ready to be part of aleading company in the sector, send your resume to us and be part ofTeleperformance, where opportunities for growth and success are always present!NOTE : THIS VACANCY IS ALSO FOR PEOPLE WITH DISABILITIES#VemSerTP #Gestãodepessoas #Callcenter #Supervisor#TPEvolution Benefícios : a combinar